***
title: ShipBob Logistics ShipStation
description: Set up ShipStation with ShipBob Logistics
sidebarTitle: ShipStation
noindex: true
-------------
Follow these steps to configure the ShipStation integration with ShipBob Logistics in your ShipBob account.
***
## Before You Begin
Make sure you've completed the following prerequisites before starting the integration process:
* **Create a ShipBob Account**
* [Sign up for a production account](https://web.shipbob.com/app/merchant/#/SignUp)
* [Sign up for a sandbox account](https://webstage.shipbob.dev/app/merchant/#/SignUp?utm_source=app_partner) (for testing)
* **Verify your email address**
* **Add a Payment Method**\
A valid payment method is required for shipments to receive tracking numbers.
* For sandbox testing, follow the guide here to add a test payment method: [Sandbox Setup](https://developer.shipbob.com/sandbox/setup)
***
## Install the Integration
* **Production**: [view here](https://web.shipbob.com/app/merchant/#/paragon-integration?platformSource=custom.sblshipstation)
* **Sandbox**: [view here](https://webstage.shipbob.dev/app/merchant/#/paragon-integration?platformSource=custom.sblshipstation)
1. Open the appropriate link based on your environment.
2. Click **Integrate New Store** and add your ShipBob Logistics Auth Token.
Contact a ShipBob team member to obtain your ShipBob Logistics Auth Token.
3. Click **Manage** to configure integration settings.
***
## Configure Integration Settings
Fill in the integration fields as follows:
* **ShipBob Environment**:
* Choose `Production` if using production environment.
* Choose `Sandbox` if using test environment.
* **ShipBob Location ID**:
* For production, contact ShipBob team member to get your Location ID.
* Use location ID`19` for sandbox.
* **ShipStation Client Key**: Your ShipStation API Client Key. See [FAQ](#faq) for how to find.
* **ShipStation Client Secret**: Your ShipStation API Client Secret. See [FAQ](#faq) for how to find.
* **Default Shipping Method**: Enter a default shipping service (shipping method) to be applied to all orders. If this dropdown is left blank, the integration will use whichever service is on the order in ShipStation.
* **Include Packing Slip**: Select YES if you would like a packing slip sent to your print station alongside the SBL label.
* **Require Signature on Delivery**: Select YES if you require your shipments to be signed upon delivery. If YES is selected, ShipBob will rate-shop all orders with the signature required option. Additional fees will apply.
* **Insurance Amount**: Enter a whole number in this field to define an insurance amount to be used when rate shopping. Note that additional fees will be applied when insurance amount is applied.
* **Sync All Orders to ShipBob Logistics**: Enable this option to pull ALL orders from ShipStation that are in Awaiting Shipment status. If you would like to filter by tag, leave this option turned off and select the "Orders by Tag" option instead.
* **Sync Orders by Tag to ShipBob Logistics**: Sync specific tagged orders from ShipStation to ShipBob Logistics. Orders without this tag will be ignored.
* **Tag Name**: Enter the name of the tag exactly how it appears in your ShipStation account. This field is case sensistive. For example, if your tag name is `ShipBob` do not use `shipbob`.
* **Sync Tracking to ShipStation**: Sync final-mile carrier tracking information to ShipStation and mark the ShipStation order as "Shipped".
> ⚠️ **Important:**\
> If you're using a live ShipStation account with a ShipBob **sandbox** environment, do **not** enable **Sync Tracking**. This could result in fulfillment actions from sandbox affecting your live orders.
***
## Testing
* In ShipStation, tag or create test orders to verify syncing with ShipBob Logistics.
* Confirm that the orders appear in the ShipBob dashboard (sandbox or production depending on your environment).
***
## FAQ
* Login to ShipStation
* Click the gear icon in the top right hand corner. Next, click the **Account** dropdown > **API Settings**.
* Click **Generate API Key**
* Copy the **API Key** and **Secret Key**
Here are some troubleshooting tips:
1. Check that each order has Weight and Length / Width / Height set
2. If you are syncing orders based on a tag, make sure the order is tagged.
3. Make sure the order has a email address set.
To automate your shipping process, we recommend adding the weight and dimensions to each of your products in ShipStation.
1. In ShipStation, go to the **Products** section.
2. Select the product you'd like to update.
3. Click the **Shipping** tab.
4. Enter the **Package Weight** and **Package Dimensions** (Length, Width, and Height).
5. Click **Save**.
Both the Order sync and Tracking sync runs every 5 minutes.
* Log into your ShipBob Dashboard, then navigate to **Integrations → My Apps**.
* Locate the **“ShipBob Logistics – ShipStation”** integration and click **Launch**.
* Click **Manage Settings → Manage** to access the configuration panel.
***
## Need Help?
If you encounter issues or need assistance, please contact the ShipBob support team.
***